A lawyer letter: how you say something IS what you say
I like the way Tim Ferriss turns a “lawyer letter” into a lesson in effective communication. Generally speaking, it’s better to be a human being first. [Link]
A simple call or e-mail to Random House with “we’re getting too many calls for the wrong services; would you mind changing it to the following?” would have sufficed. Have a normal human conversation and don’t come off sounding like Robocop….
